Refund and Returns Policy

At LuvihFremz, we strive to ensure your satisfaction with every purchase. Our Refund and Returns Policy outlines the conditions under which refunds, returns, or exchanges can be processed. If you have any questions or concerns, please do not hesitate to contact us at:

• Phone: 9413073661
• Email: luvihfremz@gmail.com

Refunds

Eligibility for Refunds

Refunds are applicable under the following circumstances:

1. The product received is damaged or defective.
2. The product does not match the description provided at the time of purchase.

Conditions for Refunds

• Refund requests must be initiated within 7 days of receiving the product.
• Proof of purchase (receipt or order confirmation) is required.
• Photographic evidence of the damaged or defective product may be requested.

Refund Process

1. Contact us at luvihfremz@gmail.com or 9413073661 with your refund request.
2. Provide the necessary details, including proof of purchase and images of the product (if applicable).
3. Once your request is approved, refunds will be processed to the original payment method within 7-10 business days.

Returns

Eligibility for Returns

Products can be returned if:

1. They are in their original condition and packaging.
2. The return request is initiated within 7 days of delivery.

Non-Returnable Items

The following items are not eligible for return:

• Custom or personalized acrylic, canvas, or flip photo frames.
• Products damaged due to misuse or mishandling by the customer.

Return Process

1. Contact us at luvihfremz@gmail.com or 9413073661 to initiate the return process.
2. Ship the product back to the address provided by our team. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
3. Once the returned product is received and inspected, we will notify you of the approval or rejection of your return.

Exchanges

Exchanges are allowed for:

• Products that arrived damaged or defective.
• Incorrect items received due to an error in order fulfillment.

Exchange Process

1. Contact us within 7 days of receiving the product.
2. Provide proof of purchase and images of the product (if applicable).
3. We will ship the replacement item once the original product is received (if required).

Important Notes

• Refunds, returns, and exchanges are processed only for products purchased directly from LuvihFremz.
• Please ensure proper packaging when returning items to avoid damage during transit.
• For any issues or clarifications, feel free to reach out to us at luvihfremz@gmail.com or 9413073661.

Thank you for choosing LuvihFremz. We value your trust and look forward to serving you again!